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Manage Greetings and Name Recording
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Tenant Help
Using the silhouette Online Help System
Webhelp Feedback
What's New in Release 9.7.0.2
Administration
Administering the Phone System
Administering the System with WebAdmin
Web Login
Web Logout
Quick Start for the Phone System
Customizing your Phone System
Administering a Phone System with Other Phones
Language Settings
Setting Language for Auto Attendants
Setting the Language for User or Location Phone Display
Setting the Language for a Voicemail box
Users and Locations
View Users and Locations
Add a User
Add a Location
Modify a User or Location
Disable Access for a User or Location
Enable a User or Location
Edit User on a User's Behalf
Edit Location on a Location's Behalf
Delete a User or Location
View User or Location Site
Call Permission Profiles
Permission Types
View Permission Profiles
Default Permission Profile
Add a Permission Profile
Assign a Permission Profile to a User or Location
Modify a Permission Profile
Delete a Permission Profile
Phone Key Profiles
Phone Key Configuration Options for Profiles
View Phone Key Profiles
Add a Phone Key Profile
Phone Model's Default Key Layout
Assign a Phone Key Profile to a User or Location
Modify a Phone Key Profile
Delete a Phone Key Profile
External Contacts/Speed Dials
View the External Contacts/Speed Dial List
Add an External Contacts/Speed Dial Entry
Modify an External Contacts/Speed Dial Entry
Delete an External Contacts/Speed Dial Entry
Search External Contacts/Speed Dial List
Auto Attendant
Quickly Add Auto Attendant
Managing the Auto Attendant
View the Auto Attendant List
View Auto Attendant Details
Add Auto Attendant
Modify Auto Attendant
Delete an Auto Attendant
Auto Attendant Menus
Configure Auto Attendant Menu Options
View Auto Attendant Menu Details
Add an Auto Attendant Submenu
Delete an Auto Attendant Submenu
Record Audio Prompts and Greetings
Checking Auto Attendant Name Announcement
Record the Auto Attendant Name Announcement
Record Auto Attendant Time-of-day Greetings
Record Auto Attendant Menu Prompts
Record all Greetings and Menu Prompts
Example: Create a Custom Auto Attendant
Example: Create a Custom Auto Attendant for Voicemail Access
Configure Zero-out Destination
Incoming Call Routings
View Incoming Call Routing Details
Configure Incoming Call Routing
Configure Incoming Call Routing for Multiple Phone Numbers
Enable Selected Overrides
Disable Selected Overrides
Enable Emergency Override Routing
Disable Emergency Override Routing
Example: Configure Incoming Call Routing
Business Details
Extension Management
Configure Announcement
Configure Park Location Method
Configure Emergency Call Email Contacts
Configure Phone Message Alerts
List of Supported Phones
Steps to Configure Phone Message Alerts
Configure Telephone User Directory Search
Default Ring Tones
Configure Account Code Entry
Site Details
Company Calls
View a Summary of Calls
View Call Segments
Display Calls Made within a Specified Time Frame
Download the Call History
Business Hours
View Business Hours List
Tenant Default Business Hours
Add Business Hours Profiles
Modify Business Hours Profiles
Delete Business Hours Profiles
Holiday Hours
View Holiday Hours List
Add Holiday Hours Profiles
Modify Holiday Hours Profiles
Delete Holiday Hours Profiles
Managing User Features
Reset PIN
Enable and Disable Voicemail
Reset Voicemail PIN
Enable User as Agent
Configure Permissions
Assign a Phone Key Profile
Assign a Phone Number
Login/Logout
User Web Lockout
Configure Language Preferences
Managing Group Features
Call Group Limits
View Call Groups
Assign Users to a Call Group
Lock Members to a Call Group
Allow Group Calls to Members' Twinning Targets
Announcements
Initial Greeting
Wait Announcement
Position Announcements
Configure Call Group Call Coverage
Configure Group Voicemail Settings
Configure Call Group Presence State Call Routing
Configure Call Group Presence State Override
Add a Broadcast Group
Modify a Broadcast Group
Add a Call Pickup Group
Modify a Call Pickup Group
Add a Hunt Group
Modify a Hunt Group
Change the Order of a Hunt Group Member List
Add a Rollover Group
Modify Rollover Group
Add a Page Group
Modify a Page Group
Delete a Call Group
Monitor Groups
Monitor Permissions - Monitored by Extensions
Monitor Permissions - Extensions Monitoring
ACD Applications
View ACD Applications
Managing Permissions
Enterprise Tenants
List Enterprise Tenants
Phones
Configure Phones
Configure Polycom VVX SIP Phones
Configure Mitel 5485 Paging Unit
Assign a Phone
Unassign Phone
Phone Inventory
View Phone Inventory List
Phone Inventory Details - Edit
Delete a Phone
Reset a Device
Customize Device Label
Error Messages
Fax
Configure Fax Extension
Handling Lists
Sorting Lists
Searching Lists
Exporting Lists
Cutting Through
Cutting Through for Tenant Administrators
Cutting Through on Subscriber's Behalf
Messaging
Send message to users/locations
Send message to a site
Subscriber
Using the Phone System
Mitel Phones
Mitel 5304/5304e IP Phone
Mitel 5212/5312 IP Phone
Mitel 5224/5324 IP Phone
Mitel 5220e IP Phone
Mitel 5320/5320e IP Phone
Mitel 5330/5330e IP Phone
Mitel 53xx Headset/Handset Toggle
Mitel 53xx In-Call Timer
Mitel 5340/5340e IP Phone
Mitel 5360 IP Phone
Mitel 6900 IP Phones
Mitel 6900 Ringtones
Mitel 6900 Contacts
Mitel 6900 Call History
Mitel 6900 Firmware Upgrades
Mitel 6920 IP Phone
Mitel 6930 IP Phone
Mitel 6940 IP Phone
Mitel M695 Expansion Module
S720 Bluetooth Speaker
DECT Headset
Bluetooth Handset
Mitel 5310 IP Conference Unit
Mitel UC360 Video Conference Phone
Mitel 6970 IP Conference Phone
5610 Cordless Phone
5610 Cordless Features
Cordless Installation
Cordless Registration
Register the Handsets with the IP DECT Stand
Assign an IP Address to the IP DECT Stand
Configure Handsets via IP-DECT Stand Configurator Web Interface
Configure Handset from the Handset Display Menu
Change the Handset Display Name and PIN
Configure the SIP Domain
Troubleshooting
Using Mitel Phones
Initial Setup for Phone Service (MiNET)
Activating Mitel Phones
Answering Calls (MiNET)
Using the Handset
Using the Speakerphone
Switch from Speakerphone to Handset
Answering Second Calls (MiNET)
Answering Call Group Calls (MiNET)
Splash Ring
Making Calls (MiNET)
Making Second Calls (MiNET)
Using a Programmable Key Module
Compatible Peripherals Matrix
Polycom VVX Phones
Polycom VVX 3xx
Polycom VVX 4xx
Polycom VVX 5xx
Polycom VVX 6xx
Polycom VVX 150
Polycom VVX 250
Polycom VVX 350
Polycom VVX 450
Polycom VVX EM50 Expansion Module
Polycom VVX USB Wi-Fi Dongle
Polycom Colour Expansion Module
Special Characters (VVX)
Using VVX Phones
Initial Setup for Phone Service (VVX)
Activating VVX Phones
Changing Themes on VVX Phones
Informative Login/Logout (VVX)
Answering Calls (VVX)
Using the Handset (VVX)
Using the Speakerphone (VVX)
Switch from Speakerphone to Handset (VVX)
Answering Second Calls (VVX)
Answering Call Group Calls (VVX)
Making Calls (VVX)
Making Second Calls (VVX)
Making 3-way Calls (VVX)
Verge WE Phones
Verge 9308-WE
Verge 9312-WE
Verge 9318Ex-WE Expander
Using Verge WE Phones
Initial Setup for Phone Service (Verge WE)
Activating Verge WE Phones
Answering Calls (Verge WE)
Using the Handset (Verge WE)
Using the Speakerphone (Verge WE)
Switch from Speakerphone to Handset (Verge WE)
Answering Second Calls (Verge WE)
Answering Call Group Calls (Verge WE)
Making Calls (Verge WE)
Making Second Calls (Verge WE)
Making Conference Calls (Verge WE)
Using Voicemail on Verge WE phones
Error Messages
Using Phone Features
Commonly Used Features
Call Coverage
Call Groups
Join and Leave Call Groups
Twin Call Group Calls
Configure Group Presence Override Routing from a Phone
Call Lists
Call Lists - 6970 IP Conference Phone
Deflect Call
Outgoing Call Privacy
On Demand Call Recording
Login
Logout
Monitor Groups
Monitor Calls
Monitor Phone
Monitor Group Voicemail
Directed Call Pickup
Multi-desking
N-way Calling
Joining Two Calls
Phone Directory
Speaker
Transfer Calls
Transfer Calls to Voicemail
Call Subscriber's Voicemail
Twinned Calls
Voicemail
Other Features
Account Codes
Account Code Entry
Account Code Speed Entry
Call Park via Consultative Transfer
Call Pickup
Company Speed Dial
Forwarding Phones
Forwarding Phones to Auto Attendant
Forwarding Phones to Co-workers
Forward Phones to Coverage
Forward Phones to a Number
Forward Phones to Prompts
Handsfree Answerback
Hold
Hold Notification
Intercom Calls
Intercom to Co-worker
Intercom to Prompt
Internal Phone Settings
Line Appearance
Mute
One Touch Speed Dial
Special Characters
Page
Page Groups (MiNET)
Park and Retrieve
Phone Message Alerts
Primary Phone
Redial
Redial - 6970 IP Conference Phone
Volume Control
Change Ring Volume
Change Handset Volume
Change Speaker Volume on 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 Phones
Call Continuity
Other Phone Features
Forwarding and Call Coverage
DND
Line Key Speed Dials
BLF Features
Monitor Extension
Answer Extension
Attendant Monitor
Attendant Answer
Park Location
Pickup Groups
Twinning Pullback
SIP 302 Handling
Reject Calls
Corporate Directory
Paging (VVX)
Paging (Verge WE)
Bluetooth Programmable Key for the Verge 9312-WE
Using Headsets
Connect and Configure Headsets
Answer Call with Headset
End Calls with the Headset
Mute the Headset
Make Calls with the Headset
Switch to the Handset
Personalizing Phone Usage with WebAdmin
Web Login
Web Lockout
Stopping Security Alert at Login
Request a New PIN
Change PIN
Restricted PINs
Unrestricted PINs
Web Logout
Quick Set-up
Setting your Language
Setting your Language for the Web Interface
Setting your Language for the Phone Display
Language for Voicemail
My Settings
My Personal Details
My Information
Change User Details
Record Name Announcement
Permissions
Permission Types
My Phones
E.164 Call Display
List of Devices
Select Key Mapping Profile
Program Memory Keys
Program Memory Keys on Mitel Phones
Program Memory Keys on VVX Phones
Program Memory Keys on Verge WE Phones
Program Memory Keys on PKM
Program Memory Keys on VVX Colour Expansion Module
Program Memory Keys on
Programmable Memory Key Features
Print Labels
Reset Keys
Configure Ring Tones
My Call Handling
Call Forwarding (Always)
Do Not Disturb
Call Waiting Tone
Selective Call Routing
Selective Call Routing Guidelines
Selective Call Routing Configuration
Selective Call Routing Configuration Examples
Call Coverage (Busy/No Answer)
Twinning
My Call Groups
My Voicemail
Listen to Voicemail Messages
Enable Message Waiting Indicator
Configure Email Notification of Voice Messages
Configure Email Forwarding of Voicemail Messages
Configure Dial-0 Destination
Configure Language for Voicemail Retrieval
Configure Voicemail Timezone
Reset Voicemail PIN
Contact Lists
Personal Contacts
Add Personal Contacts
Add Personal Contact Field
Import Personal Contacts
Import Personal Contacts through CSV Files
Google Import
Import Contacts Limitations and Restrictions
Internal Contacts
External Contacts
Sort Contact List
Find a Person in Internal Contacts
Find an Entry in External Contacts
Click to Call
My Calls
View a Summary of your Calls
View Call Segments
Display Calls Made within a Specified Time Frame
Download your Call History
Cutting Through
Appendix A: Star Codes
Appendix B: Register a BST Phone
Voicemail
Introduction
Using Voicemail
Accessing Voicemail
Main Menu
Listening to Messages
Call Sender
Internal Extensions
External Numbers
Depositing Messages
Sending Messages
Place Calls
User Options
Manage Greetings and Name Recording
Name Recording
Personal Greeting
Alternate Greeting
Manage Login Options
Change Passcode
Reset Passcode
Auto Login
Manage Message Information
Date and Time
Sender Name
Call Answering Options
Reject Voice Messages
Choose Active Greeting
Setting up your Mailbox
Recording your Name
Greeting
Passcode
Fixed Key Functions
Call Tree
Get More Help
Copyright
Glossary of Terms
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Manage Greetings and Name Recording
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Document Version: Final 1.0
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