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Pickup Groups

Pickup Groups lets you monitor and answer pickup group calls. You must be a member of at least one Pickup Group for the feature to be available.

To program a key for Pickup Groups, follow these steps:

  1. Click My Phones in the left menu.

    The system displays the My Phones page.

  2. Select the phone name from the Phone Name drop-down list.
  3. Click the Line/BLF key.

    The system displays the Program Memory Key Details page.

  4. Complete the following fields.
    • Feature: Select Pickup.
    • Label: (Optional) Type in a description. If no description is typed the system default (Pickup <extension>) is applied.
    • Details: Select the Pickup Group from the drop-down menu.
  5. Click Save.
  6. Click Close Window.

When a call comes into any member of your pickup group, the phone rings and your splashes a dialog from which you can Pickup or Ignore the call.

SIP devices can monitor a Pickup Group by subscribing to a BLF for the group. Additionally, users can pick up calls that are ringing the Pickup Group by dialing the directed call pickup (DCP) feature code and the Pickup Group number. In both cases, users must be a member of that group.

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