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Add a Rollover Group

  1. To create a rollover group, follow these steps:
  2. Click Call Groups in the left menu.
  3. Select Add Rollover Group from the Add list.
  4. Type the Rollover group name in the Name field.
  5. Select an Extension for the rollover group from the Extension list. The Extension list displays the next five available extensions for Call Groups. You can enter a different valid extension by selecting Other from the Extension list and typing the extension of your choice in the Text field.
  6. Check Queue if calls are to be queued.
  7. Check Voice Mail to add a group voice mailbox.
  8. In the Membership section, add members to this Call Group. To add members, drag-and-drop them from the Available to the Selected list, use the + button, or click Add all. To remove members, use the - button or click Remove all.
  9. If you choose to lock users to the new call group, clear Allow members to leave group?
  10. If you checked the Queue box, under the Wait Announcement section enter the following:
    1. Select the number of rings before playing the announcement.
    2. Select the announcement to play.
    3. Enter the number of minutes to play the announcement before sending to call coverage.
  11. Set up Call Coverage for the new rollover group (optional).
  12. Click Save.
  • If a rollover group has no members assigned to it, or if all members are logged out of their phones, the call goes immediately to call coverage.
  • When a rollover group is created it has all call permissions to enable call coverage to an external number.

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 		Document Version: Final 1.0
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