Add Business Hours Profiles
To add a profile, follow these steps:
- In the left-hand menu, click Business Hours.
The system returns the Business Hours List page.
- Click Add.
The system returns the Business Hours Profile Details page.
- Enter the profile Name.
- Check the days that the business is open and enter the Business Hours for each day.
- The business hours categories take the following priority: Special, Lunch, then Operating Hours. This means that if the configuration indicates that more than one category applies at any particular time, the higher-priority category takes precedence.
- Time is displayed using the 24-hour format. The time 24:00 (24 hours, 00 minutes) refers to 23:59:59.
- Hours of Service Hour fields should not exceed 24 hours or be less than 0 hours. Minute fields should not exceed 59 minutes or be less than 0 minutes. The total time, hours + minutes should not exceed 24 hours nor should it be less than 0 minutes. For example, if the hour field = 24, then the minute field must = 0.
- If this profile is to be the Tenant default, check Tenant Default Business Hours.
- In the Associate with Incoming Numbers section, choose the numbers to associate with these Business Hours. To add numbers, drag-and-drop them from the Available to the Selected list, use the + button, or click Add all. To remove numbers, use the - button or click Remove all.
- In the Associate with Sites section, choose sites to associate with these Business Hours. To add sites, drag-and-drop them from the Available to the Selected list, use the + button, or click Add all. To remove sites, use the - button or click Remove all.
- Click Save.
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