Configure Group Presence Override Routing from a Phone

About Group Presence Routing - Presence state call routing defines the routing of incoming calls to a call group based on the group’s presence state, and the time of day. The group presence state is generally associated with when a call group is considered to be in the office, away from the office, or away at lunch. The time-of-day is divided into three intervals – In Office, Lunch and Away. The Away interval includes all intervals outside of the In Office and Lunch intervals. Presence state call routing applies only to Broadcast, Hunt and Rollover groups.

Presence state call routing applies to Broadcast, Hunt and Rollover groups only.
Your system administrator does the initial configuration of Group Presence State Call Routing.
You can override the configuration.

Overriding Group Presence State Call Routing - You can override Group Presence State Call Routing by manually changing the state to one of In Office, Lunch, Away and Vacation.

In Office, Lunch and Away are are temporary – they revert to the scheduled presence state timetable set by the Tenant Administrator. Vacation is permanent; it will remain in place until it is manually changed.
You must be a member of a group to override the group's Group Presence state.

To configure Group Presence State Routing Override from a phone, follow these steps:

Dial your Auto Attendant extension.
You will hear the Auto Attendant menu.
Enter the configured Group Presence Control digit on the phone keypad.
When prompted, enter the Group extension number.
When prompted, enter the Group PIN number, followed by the # key.
Enter the applicable Group Presence Control option:
1: In Office
2: Lunch
3: Away
4: Vacation
Continue to configure the group presence states for other groups, hang up or press * to return to the main menu.

If you make a mistake entering the Group Presence Control code, a group number or a PIN, you will be returned to the Auto Attendant root menu.

Document Version: Final 1.0

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